Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Shipping Times We ship worldwide. Estimated delivery times after dispatch:
- United States: 5–12 business days
- Other countries: 10–20 business days
Delivery times are estimates and may vary due to customs clearance, carrier delays, or high-demand periods.
Shipping Costs Shipping costs are calculated at checkout based on your location and order details.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update after dispatch.
Customs & Duties International orders may be subject to customs fees or import duties imposed by your country. These charges are the responsibility of the customer and are not included in the order total.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at hello@getcloudpaw.com and we'll investigate with the carrier.